Privacy Policy
Privacy Policy
Last Updated: JAN 2025
Lume & Surface Co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumesurfaceco.com or contact us through any of our forms.
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Please read this Privacy Policy carefully. If you do not agree with its terms, please discontinue use of our website.
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1. Information We Collect
Information You Provide to Us
When you contact us or submit a project inquiry, we may collect:
Name
Email address
Phone number
Project address
Details about your project
Any files, photos, or attachments you submit
Automatically Collected Information
When you visit our website, certain information may be automatically collected, including:
IP address
Browser type
Device information
Pages visited
Time spent on the site
This information helps us improve website performance and user experience.
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2. How We Use Your Information
We use your information to:
Respond to inquiries and provide requested services
Prepare estimates, proposals, and project details
Improve our website, operations, and customer experience
Communicate updates or information related to your project
Maintain internal records and administrative processes
We do not sell or rent your information to third parties.
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3. How We Share Your Information
We may share your information with:
Service providers assisting with business operations (e.g., email hosting, website tools)
Team members or subcontractors involved in your project
Legal authorities only if required by law
All third parties are required to maintain the confidentiality of your information.
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4. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
Improve functionality
Analyze website traffic
Enhance user experience
You can disable cookies through your browser settings, though this may impact website functionality.
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5. Data Protection & Security
We take reasonable administrative, technical, and physical measures to protect your information.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
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6. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies before submitting any information.
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7. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect information from minors.
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8. Your Choices
You may request to:
Review the information we have about you
Update or correct your information
Request deletion of your information (subject to legal obligations)
To make any of these requests, contact us at:
Email: info@lumesurfaceco.com
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9. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
A legal disclaimer
Last Updated: JAN 2025
The information provided on lumesurfaceco.com (“the website”) by Lume & Surface Co. (“we,” “our,” or “us”) is for general informational purposes only. While we strive to provide accurate and up-to-date content, we make no representation or warranty regarding the completeness, accuracy, or reliability of any information on the website.
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1. No Professional Guarantees
Any services, project descriptions, or examples shown on this website are for illustration only and do not guarantee identical results. Actual outcomes vary based on surface conditions, materials selected, and project specifications.
Nothing on this website constitutes a promise or guarantee of results, timelines, or performance unless stated in a signed service agreement.
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2. External Links
This website may include links to third-party websites or resources.
These links are provided for convenience only.
We do not control, endorse, or assume responsibility for the content, accuracy, or policies of any third-party websites.
Users accessing those sites do so at their own risk.
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3. No Client–Contractor Relationship by Browsing
Viewing the website, submitting a form, or contacting us does not create a client–contractor relationship.
A relationship is only established once a written agreement or estimate is approved by both parties.
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4. Project Photos & Representations
Project images displayed on this website:
May include work completed under varying conditions
May reflect specific materials chosen by the client
Are not a guarantee of exact replication on future projects
Color accuracy may vary due to monitor differences and lighting.
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5. Liability
To the fullest extent permitted by law, Lume & Surface Co. is not liable for any loss or damage arising from:
Reliance on website information
Use of the website
Inability to access the website
Errors or omissions in content
All use of this website is at your own discretion and risk.
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6. Updates to This Disclaimer
We may update this Disclaimer at any time without notice.
Any changes will be reflected with an updated “Last Updated” date.